Remote Management / Mobile Device Management (MDM)

After the update you will need to re-authenticate your Clevertouch with our MDM server. We will send an email to every account administrator advising them of this.

 Missing Authentication token for MDM?

When a device loses the authentication token, it will fail to register with the server. This is usually a result of an uninstall and new installation, factory reset, data wipe or any case where the app data is cleared.

For security reasons, after reboot, a first handshake between a device and the Clevertouch MDM server will generate a unique authentication token. This token is stored on the server and on the device.

When you enrol the device again you will see the following message on the wizard summary screen after you click ‘finish’.

When you click on the notification you will see a note with more details.

How do I Reset an Authentication token?

Navigate to the specific device control panel, on the domain it was originally enrolled to and select “Reset Auth Token” under the “Manage” tab. When done, retry finishing the enrolment process.